Terms & Conditions

Nordic-Drop ApS · Last updated: 26 October 2026

These terms and conditions apply when you shop as a consumer on nordicdrop.com.

1. Who are you buying from?

Nordic-Drop ApS
Lyongade 17A, 3-1
2300 Copenhagen S
Denmark
Company reg. no. (CVR): 38750496
VAT number: DK38750496
Email: support@nordicdrop.com
Customer service: Monday–Friday, 8:00–17:00 (Danish time)

2. Prices and payment

All prices on nordicdrop.com are in euros (€) and include VAT.

You can pay with Visa, Mastercard, PayPal and Klarna. We do not charge any payment fees. The amount is only charged when we ship your order.

If you pay with Klarna or PayPal, their own terms also apply to the payment.

3. Your order

After you place your order, you will receive an order confirmation by email with an overview of what you have bought and what it costs. The contract is concluded when you have received the order confirmation. Please keep it as proof of your purchase.

If we have made an obvious error in a price or a product, we will contact you, and you can choose to cancel the purchase free of charge.

4. Delivery

We ship with UPS.

  • Orders of €49 or more: free shipping
  • Orders under €49: €4.99

If you order before 14:00 on a business day, we ship your order the same day. Otherwise, we ship it the next business day. You will normally receive your package within 1–3 business days.

We are responsible for the item until you have received it. If the package is damaged when you receive it, please take a photo and contact us, and we will find a solution.

If a product is sold out, this is shown on the product page. You cannot buy a sold-out product, but you can ask to be notified when it is back in stock.

5. Right of withdrawal – 30 days

You have a 30-day right of withdrawal. That is longer than the 14 days required by law.

The period starts on the day you receive the item. If you order several items in one order and they arrive in separate packages, the period starts on the day you receive the last one.

How to withdraw: Let us know within the 30 days in one of these ways:

You cannot withdraw simply by refusing to accept the package without letting us know.

Returns: Once you have notified us, you must send the item back no later than 14 days afterwards. Returns are free: you get a return label via our Return portal, and the package goes directly to our warehouse. Please pack the item securely, preferably in its original packaging.

Condition of the item: You may examine the item in the same way you would in a physical shop. If you have used or handled the item beyond that, we may deduct the reduction in value from the amount you get back.

6. Refunds

If you withdraw from the entire purchase, you will get all your payments back, including the shipping cost for the cheapest standard delivery. If you chose a more expensive delivery method, you will only get back what standard delivery would have cost. If you only return part of the order, the shipping cost will not be refunded.

We will refund you no later than 14 days after we have received your notice of withdrawal. The money will be returned to the payment method you used, unless we have agreed otherwise. We may withhold the refund until we have received the item or until you have shown that you have sent it back.

We usually process your return within 3–4 business days of receiving it, and you will receive an email once the money has been sent.

7. Exchanges

If you would rather exchange for another colour or size, you can choose this in our Return portal. Once we have received your return, we will send the new item, and you will receive an email with the tracking number.

8. 365-day satisfaction guarantee

If your Nordic Drop bottle doesn't work for you — for whatever reason — you can contact us at support@nordicdrop.com within 365 days of the day you received the item and get your money back. The guarantee applies in addition to your right of withdrawal and your statutory rights for defective goods, and does not limit them. Use the return portal for withdrawals and exchanges within 30 days; the satisfaction guarantee is handled by our customer service.

9. Statutory warranty – 24 months

You have a 24-month statutory right to complain about defects. This means you can complain about defects that were present when you received the item. Normal wear and tear and damage caused by incorrect use are not covered.

If a defect appears within 12 months of receiving the item, it is presumed to have been present from the start, unless we can show otherwise.

You must complain within a reasonable time after discovering the defect. A complaint made within 2 months is always on time.

How to complain: Write to support@nordicdrop.com with your order number, a description of the defect and preferably a photo. If the item needs to be returned, we will send you a free return label. If the complaint is justified, you can have the item repaired or replaced. If that is not possible, you can get a price reduction or your money back.

10. Personal data

We process your personal data in accordance with the GDPR. You can read how we do this in our privacy and cookie policy.

11. Complaints

If you are not satisfied with your purchase, please write to us at support@nordicdrop.com. We will do our best to find a solution.

If we cannot find a solution together, you can submit a complaint to the Danish consumer complaints board, Nævnenes Hus. A small fee applies, and minimum and maximum amounts may apply. For free advice on a dispute with a webshop in another EU country, you can contact the European Consumer Centre (ECC-Net) in your country of residence.

12. Model withdrawal form

Only complete and return this form if you wish to withdraw from your purchase.

To Nordic-Drop ApS, Lyongade 17A, 3-1, 2300 Copenhagen S, Denmark, support@nordicdrop.com:

  • I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
  • Ordered on (*) / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is submitted on paper):
  • Date:

(*) Delete as appropriate.