Terms & Conditions
General information
Nordic-Drop Aps
CVR: 38750496
Address: Lyongade 17a, 2300 Copenhagen S
E-mail: Support@nordicdrop.dk
Shipping
We ship with DAO or GLS, so you can choose the solution that suits you best.
Orders over 399 kr.:
DAO parcel shop: Free
GLS parcel shop: 19 kr.
DAO home delivery: Free
GLS home delivery: 29 kr.
Orders under 399 kr.:
DAO parcel shop: 29 kr.
GLS parcel shop: 39 kr.
DAO home delivery: 39 kr.
GLS home delivery: 49 kr.
We usually pack and ship your order on the same day or no later than the following day. Normally, you will receive your package within 1–2 business days.
Payment
Dankort, Visa, Mastercard, MobilePay, and Klarna
We do not charge card fees. The amount is deducted when your order has been shipped.
All prices on the website are in Danish kroner.
Right of withdrawal
As a consumer, you have a 30-day right of withdrawal when you shop with us.
The withdrawal period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
The deadline means that you have 30 days from receipt to notify us that you wish to cancel your purchase. You can send an email to support@nordicdrop.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to accept the item without simultaneously notifying us.
Partial cancellation of the purchase
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in a single order.
Please note that shipping costs will not be refunded if you cancel part of your purchase.
Return
You always have a 30-day return right from the date of receipt, provided that all products are in the same condition as when received. This means that the products must not be used, have damage, stains, or similar.
Your return package will be processed within 3-4 business days after receipt.
- If you have requested an exchange, you will receive an email with the tracking number of your new package.
- If you have requested a refund, you will receive an email about this (the money will be refunded to the same payment card/method used when the purchase was made).
If you wish to make a return or exchange, contact us at support@nordicdrop.dk and we will send you a return label that you can use for return/exchange.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different delivery method than the cheapest form of standard delivery we offer), no later than 14 days from the day we received your notice that you wish to cancel the agreement.
We refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold the payment until we have received the goods, unless you send us documentation that you have returned them.
Right to complain
When you shop with us as a consumer, the rules of the Sale of Goods Act apply to purchases of goods.
This means you have a 24-month right to complain.
If your complaint is justified, you can either have the item repaired, exchanged, receive a refund, or get a price reduction, depending on the specific situation.
You must complain within a 'reasonable time' after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipment so that we can refund your shipping costs.
The item is sent to:
Nordic Drop Aps
Lyongade 17a, 3-1
2300 Copenhagen S
We only accept packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem.
Privacy Policy
Nordic-Drop Aps is committed to protecting the security of our customers and those who visit our website.
Data controller for your personal data:
Nordic Drop Aps
Lyongade 17a, 3-1
2300 Copenhagen S
CVR: 38750496
We register and transfer your personal data for the purpose of:
- To be able to deliver the item to you
- Communication regarding delivery of the item
- Individual marketing (marketing based on your personal needs and wishes)
- To improve products and services
Most of our personal data is collected directly from you. In order for us to enter into an agreement with you, we need the following general information:
- Name
- Address
- Phone number
- Email address
In addition, Nordic-Drop Aps also processes data about you collected from a third party (e.g. social media). This data is:
- Gender and age
- Purchase history
- Cookies
- IP address
- Geographical location
The owners of the company and the employees of Nordic-Drop Aps have access to your personal data.
We do not store customer information encrypted, nor do we transmit customer information encrypted. Personal data is registered with Nordicdrop.dk (Nordic-Drop Aps) and stored for five years, after which the information is deleted.
We also cooperate with a number of other companies that store and process data. The companies use the information solely on our behalf and may not use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection.
You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have an obligation to delete your personal data if you request it. This may, for example, be the case if your data is no longer necessary for the purpose for which we were to use it. You may also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: Support@nordicdrop.dk
Cookies
When you visit Nordicdrop.dk Information is collected about you, which is used to tailor and improve our content and to increase the value of the ads shown on the page. If you do not wish for information to be collected, you should delete your cookies. "cookies" are text files stored on your computer, mobile or similar for the purpose of recognising it, remembering settings, performing statistics and targeting ads. Cookies are reliable files and they cannot execute program code, transmit viruses or collect information about what else you use your computer for.
On Nordicdrop.dk Cookies are used to recognise users from one visit to the next, for social networks, marketing, and to optimise the webshop and its functionality, so as to make your visit as easy as possible.
You can delete cookies from your computer at any time.
If you do not accept the use of cookies when you visit our online store, this may affect your user experience, as we use cookies, among other things, to update your shopping cart. The use of cookies is also necessary when you wish to place an order.
Complaint procedure
If you as a consumer wish to complain about your purchase, please contact Support@nordicdrop.dk. If we are unable to find a solution, you may send a complaint to the Danish Complaints Board, Toldboden 2, 8800 Viborg via the Complaints Portal for the Danish Complaints Board.
To be able to complain, the product or service you wish to complain about must have cost at least DKK 1,110 and at most DKK 100,000. However, for complaints about clothing and shoes, the price must have been at least DKK 720. There is a fee for having your complaint processed.
When you shop at an e-marked webshop, you can have your case processed free of charge - regardless of the amount. Read more here.
If you reside in an EU country other than Denmark, you can complain to the European Commission's complaint portal here
The terms and conditions were last updated on 21.07.2026