Terms & Conditions

General information

Nordicdrop Aps
CVR: 38750496
Address: Lyongade 17a, 3-1, 2300 Copenhagen S
Email: Support@nordicdrop.dk

Shipping

We ship with DAO or GLS, so you can choose the option that suits you best.

Orders over 399 DKK:
DAO parcel shop: Free
GLS parcel shop: 19 DKK
DAO home delivery: Free
GLS home delivery: 29 DKK

Orders under 399 DKK:
DAO parcel shop: 29 DKK
GLS parcel shop: 39 DKK
DAO home delivery: 39 DKK
GLS home delivery: 49 DKK

We usually pack and ship your order the same day or at the latest the next day. Normally, you will receive your package within 1–2 business days.

Payment

Dankort, Visa, Mastercard, MobilePay, and Klarna

We do not charge card fees. The amount is deducted when your order is shipped.

All prices on the website are in Danish Kroner.

Right of withdrawal

As a consumer, you have a 30-day right of withdrawal when shopping with us.

The withdrawal period expires 30 days after the day you received your goods. If you ordered several different items in one order, but they are delivered separately, the period runs from the day you receive the last item.

The period means you have 30 days from receipt to notify us that you wish to cancel your purchase. You can send an email to support@nordicdrop.dk or use the standard withdrawal form, which you can find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.

Return

You always have a 30-day right of return from the date of receipt, provided that all products are in the same condition as when received. This means that the products must not have been used, have damage, stains or the like.

Your return package will be processed within 3-4 business days of receipt.

If you have requested an exchange, you will receive an email with the tracking number of your new package.
If you wish to get a refund, you will receive an email about it (the money will be refunded to the same payment card/method used at the time of purchase)

If you want to make a return or exchange, please contact us at support@nordicdrop.dk and we will send you a return label that you can use for the return/exchange.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (excluding additional delivery costs if you chose a different delivery method than the cheapest standard delivery we offer), within 14 days from the day we received your notice of withdrawal.

We will refund the money using the same payment method you used for the purchase unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you provide us with documentation proving that you have returned it.

Right of complaint

When you shop with us as a consumer, the Sale of Goods Act applies.
This means you have a 24-month right of complaint.

If your complaint is justified, it means you can have the item repaired, replaced, get a refund, or a price reduction, depending on the specific situation.

You must complain within a "reasonable time" after discovering the defect. If you complain within two months after discovering the defect, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also, remember to get a receipt for the shipment so we can refund your shipping costs.

The item is sent to:

Nordic Drop Ltd

Lyongade 17a, 3-1

2300 Copenhagen S

We only accept packages sent directly to the address.

When returning an item, please include a detailed description of the issue.

Privacy Policy

Nordicdrop Aps is committed to protecting the security of our customers and visitors to our website.

Data controller for your personal information:

Nordicdrop Aps

Lyongade 17a, 3-1

2300 Copenhagen S

CVR: 38750496

We process registration and the transfer of your personal data for the purpose of:

Being able to deliver the product to you
Communication related to the delivery of the product
Individual marketing (marketing based on your personal needs and preferences)
To improve products and services

Most of our personal data is collected directly from you. To enter into an agreement with you, we need the following general information:

Name
Address
Phone number
Email address

Additionally, Nordicdrop Aps also processes data about you collected from a third party (possibly social media). This data includes:

Gender and age
Purchase history
Cookies
IP address
Geographical location

The owners of the company and the employees of Nordicdrop have access to your personal data.

We do not store customer information encrypted, nor do we transmit customer information encrypted. Personal data is registered with Nordicdrop.dk (Nordicdrop) and stored for five years, after which the information is deleted.

We also cooperate with a number of other companies that store and process data. These companies only use the information on our behalf and are not allowed to use it for any other purpose.

We only work with data processors in the EU or in countries that can provide adequate protection for your information.

You have the right to be informed about which data we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This could be if your data is no longer necessary for the purpose for which we used it. You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: Support@nordicdrop.dk

Cookies

When you visit Nordicdrop.dk collection of information about you, which is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not want information to be collected, you should delete your cookies. "cookies" are text files stored on your computer, mobile device, or similar device for the purpose of recognizing you, remembering settings, performing statistics, and targeting ads. Cookies are reliable files, and they cannot execute program codes, transfer viruses, or collect information about what else you use your computer for.

On Nordicdrop.dk cookies are used to recognize users from time to time, social networks, marketing, as well as to optimize the webshop and its functionality to make your visit as easy as possible.

You can delete cookies from your computer at any time.

If you do not accept the use of cookies when visiting our online store, this may affect your user experience, as we use cookies among other things to update your shopping cart. The use of cookies is also necessary when you want to place an order.

Right to complain

If you as a consumer want to complain about your purchase, you should contact Suppirt@nordicdrop.dk. If we fail to find a solution, you can send a complaint to The Complaints Board, Toldboden 2, 8800 Viborg via Complaint Portal for the Danish Consumer Complaints Board.

To file a complaint, the product or service you want to complain about must have cost at least 1,110 DKK and no more than 100,000 DKK. For complaints about clothing and shoes, the price must have been at least 720 DKK. There is a fee to have your complaint processed.

When you shop at a Nordicdrop webshop with the e-mark, you can have your case processed for free — regardless of the amount. Read more here.

If you reside in another EU country besides Denmark, you can file a complaint with the EU Commission's online dispute resolution platform here

The terms and conditions were last updated on 21.07.2026